Writing
Notes from the desk & the road
Short pieces on design craft — usually the reasoning behind a Toybox playbook — plus travel notes, recipes, and the occasional opinion.
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AI Made Me Question Where Roles Begin and End
June 3, 2026
Roles are not disappearing — they are getting more fluid. A note on what specialization actually protected, and why expertise becomes more visible, not less, when the tools get cheaper.
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Building Complex Products Made Me Think Differently About Solutions and User Journeys
June 2, 2026
How organizations naturally organize around solutions and ownership, why customers never experience products that way, and what that gap keeps asking of the journey.
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Visibility Is Valuable Until Customers Need to Move
June 1, 2026
A note on how products evolve from surfacing information to driving action — and why every step in that progression is gated by trust, not capability.
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AI Changed How I Think About Design Artifacts
May 30, 2026
As AI moves from output generator to collaborator, the quality of our artifacts depends less on visual polish and more on structural clarity.
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Three Labels, Six Surfaces
May 22, 2026
The smallest interaction rule I have, and the one I find myself repeating in every bulk-action review.
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The Feature I Keep Refusing to Ship
May 19, 2026
A note on subtraction — why I write up the features a product pointedly does not have, and why the next reorg is the reason.
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Notes from the Reversible Queue
May 17, 2026
Why I keep writing the same state machine into every enterprise product, and why Undo is the feature I argue hardest to keep.
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