Flora May dela Cruz — WritingNotes from Flora May dela Cruz on product design, AI, accessibility, and refusing to ship things.https://floramaydc.com/en-usAI Made Me Question Where Roles Begin and Endhttps://floramaydc.com/writing/ai-made-me-question-where-roles-begin-and-end/https://floramaydc.com/writing/ai-made-me-question-where-roles-begin-and-end/Roles are not disappearing — they are getting more fluid. A note on what specialization actually protected, and why expertise becomes more visible, not less, when the tools get cheaper.Thu, 04 Jun 2026 00:00:00 GMTaidesign-practicespecializationprototypingBuilding Complex Products Made Me Think Differently About Solutions and User Journeyshttps://floramaydc.com/writing/building-complex-products-solutions-and-user-journeys/https://floramaydc.com/writing/building-complex-products-solutions-and-user-journeys/How organizations naturally organize around solutions and ownership, why customers never experience products that way, and what that gap keeps asking of the journey.Wed, 03 Jun 2026 00:00:00 GMTproduct-strategyjourneysnavigationcomplexityVisibility Is Valuable Until Customers Need to Movehttps://floramaydc.com/writing/visibility-is-valuable-until-customers-need-to-move/https://floramaydc.com/writing/visibility-is-valuable-until-customers-need-to-move/A note on how products evolve from surfacing information to driving action — and why every step in that progression is gated by trust, not capability.Tue, 02 Jun 2026 00:00:00 GMTproduct-strategysecuritytrustagentsAI Changed How I Think About Design Artifactshttps://floramaydc.com/writing/ai-changed-how-i-think-about-design-artifacts/https://floramaydc.com/writing/ai-changed-how-i-think-about-design-artifacts/As AI moves from output generator to collaborator, the quality of our artifacts depends less on visual polish and more on structural clarity.Sun, 31 May 2026 00:00:00 GMTaidesign-systemsdesign-artifactsuxThree Labels, Six Surfaceshttps://floramaydc.com/writing/three-labels-six-surfaces/https://floramaydc.com/writing/three-labels-six-surfaces/The smallest interaction rule I have, and the one I find myself repeating in every bulk-action review.Sat, 23 May 2026 00:00:00 GMTinteraction-designpatternsbulk-actionsThe Feature I Keep Refusing to Shiphttps://floramaydc.com/writing/the-feature-i-keep-refusing-to-ship/https://floramaydc.com/writing/the-feature-i-keep-refusing-to-ship/A note on subtraction — why I write up the features a product pointedly does not have, and why the next reorg is the reason.Wed, 20 May 2026 00:00:00 GMTproduct-strategydecision-designsenior-icNotes from the Reversible Queuehttps://floramaydc.com/writing/notes-from-the-reversible-queue/https://floramaydc.com/writing/notes-from-the-reversible-queue/Why I keep writing the same state machine into every enterprise product, and why Undo is the feature I argue hardest to keep.Mon, 18 May 2026 00:00:00 GMTqueuesstate-modelsinteraction-designHello, Toyboxhttps://floramaydc.com/writing/hello-toybox/https://floramaydc.com/writing/hello-toybox/Why I'm building a Toybox in public — and what I hope it becomes.Sun, 17 May 2026 00:00:00 GMTmetatoybox