Resume
Experience
Microsoft, 2022 - Present
Senior Product Designer
Creating security solutions that empower people to protect their unstructured and structured data in a multi-cloud environment.
Collaborating with experts to deliver innovative solutions that take into account the complexity of data classification and the importance of protecting sensitive information.
BestBuy, 2022
Senior Experience Designer
Designed mobile activations for Best Buy's e-commerce site by re-imagining how customers purchase mobile phones, advocating for accessibility, and guiding the experience of new business requirements such as mobile trade-ins.
Projekt202 | Assigned to Amazon, 2021 - 2022
Senior Experience Designer
Designed a user-friendly platform on AWS Code Catalyst for developers to test codes and ensured code quality and integrity before release by automating the build and test process.
Worked cross-functionally with product managers, software development managers, UX writers, UX designers, and developers to deliver a user-centric experience that streamlined the development process.
Piktorlabs | Assigned to T-Mobile, 2018 - 2021
UX Lead
Driven the success of complex projects and delivered actionable insights as a shared resource across multiple T-Mobile projects. Played a vital role in the success of cloud security and compliance, API management, DevOps, secrets management, serverless platforms, and spectrum management projects. Infused a research-driven approach throughout the agency and bridged a skill gap.
IBM, 2014 - 2016
Country Operations Manager
Led country-wide operations, driving cost and productivity benefits through process improvements and efficient resource management. Achieved ≥70% GP margin through effective budget management, resource allocation, and labor best practices.
Demonstrated strategic thinking by resolving USD5M revenue exposures and delivering USD160K of revenue for the third quarter of 2014 through strategies for capturing unbilled services. Improved hardware and software KPI results by enforcing best practices in call handling.
IBM, 2011 - 2014
IT Specialist
Utilized a customer-centric approach to efficiently manage clients' IT systems and operations, resulting in improved client satisfaction through seamless execution of hardware relocation services project and corrective maintenance efforts.
Employed effective communication and collaboration skills while leading a team of 15 engineers to provide technical support, resolve client frustration and execute project-related communications.
Education
Bachelor of Science in Electronics and Communications Engineering
Ateneo de Davao University | 2004 - 2009
Certificate of Computer Science and Technology (with a focus in UX)
Seattle Central College | 2017 - 2018
Awards
IBM GTS Service Excellence Award
IBM Above and Beyond Award
IBM Manager’s Choice Award
Customer Engineer Leads Award
First Runner-up Smart Wireless Engineering Education Program
