I am Flora — technology enthusiast, design advocate, and relentless doer with a sparkling personality.
I can offer you years of project management experience, engineering management, and UX full-stack – from researching, designing, to coding high fidelity prototypes. In the past, I developed an emergency system, designed a conveyor, built an antenna, and some websites and dashboards. I troubleshoot, patched and fixed IBM servers, conducted IT Operations review meeting with AVPs and IT professionals, led a Corporate Audit, and managed enterprise accounts.
Here’s a summary of my professional career:
As an IT Specialist in IBM, I helped the customers managed their IT operations. One of the many things I have done for them is to conduct a quarterly operations review meeting. This includes presenting incident calls, hardware and software deployments, and other maintenance operations activities that I spearheaded.
After my third year in IBM, I had my first leadership role as Country Operations Manager with a dual hat as Service Parts Operations (SPO) Manager. I was in charge of the country-wide operations for Technical Support Services. I provided comprehensive and strategic operational support spanning from managing metrics, headcount, budget, to initiating process change to drive cost and productivity benefits.
Fast forward to today, I manage and implement UX projects for early startup and non-profit organizations.
It is my ultimate goal to apply UX principles to improving products, services, and processes. I live to create something beautiful that matters.
Efficient, Effective, & Passionate
“Flora May is efficient, effective, and very passionate at doing her work well. She is always ready to learn, and picks things up quickly. As an IT Specialist, she was able to skillfully resolve customer’s technical issues to deliver satisfaction to the customer, and followed through her commitments and promises. She analyzes a situation by gathering relevant facts before deciding on the appropriate course of action, and is able to make tough calls in stressful situations. She holds others accountable of their actions, and is able to delegate assignments even in a team where members do not report directly to her. She has excellent communication skills, and communicates in an open and clear manner, while maintaining professionalism at all times.”
– Cathy Mae Favorito,
Project Manager @ Emerson
Strong Leadership & Business Skills
“As Operations Manager for the Technical Support Services organization of IBM Philippines, Flora, together with her team, was able to streamline processes related to support specialist work clocking, as well as clean up aging un-processed per call contracts, leading to additional revenue for the team.”
– Pia Azarcon,
Sr. Client Executive @ IBM
Outstanding Customer Relationship
“As a former coworker of mine back in IBM, Flora was always dedicated to her job, even going the extra mile to maintain good relationships between the company and our clients. In addition to being skilled in the technical services that we provided to clients, she was also a very good leader. This was an attribute that led her promotion to a leadership role not so long after joining the company.
Having worked with Flora on many client accounts during our time in IBM, I can definitely say that she is an asset to the company she joins.”
– Kessler Koh,
Application Developer @ ServiceNow